Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us through Shopify Inbox chat or the contact form. We will provide the return address after your return request is approved.

Return addresses by region:

• United States: Santa Clara, CA (exact address provided after approval)
• European Union: Aachen, Germany (exact address provided after approval)
• All other regions: Due to international shipping costs, we may offer a refund or replacement without requiring the item to be returned. Please contact us to discuss your situation.

Items sent back without first requesting a return will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the buyer, unless the return is due to a significant product defect, damage caused during transit, or a situation where a replacement cannot be arranged. In such cases, we will cover the return shipping or provide a prepaid return label. If you are unsure whether your situation qualifies, please contact us before sending anything back.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right.

Exceptions / Non-returnable items

We do not accept returns on custom orders, personalized items, sale items, or gift cards. Bare PCBs sold as-is may be subject to limited return eligibility. Please contact us for details.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union - 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be unused and in its original packaging, with proof of purchase. Please note that for EU cooling-off period returns not related to defects, return shipping costs are borne by the buyer.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us through Shopify Inbox chat or the contact form.