Shipping policy

Shipping Policy

Processing Time

Orders are processed and shipped within 7-10 business days of purchase. If there are any delays or special circumstances affecting your order, we will notify you via email or order message. Please ensure you provide a valid email address and contact information at checkout so we can reach you if needed.

Shipping Origin

All orders are shipped from China.

Postal delivery is available to Bulgaria, Croatia, Liechtenstein and Malta for eligible goods. Carrier restrictions may apply to sensitive goods. Please contact us before ordering to confirm the available route for such items.

Estimated Delivery Time

Once shipped, estimated delivery times are approximately 7-25 business days, depending on your location and local customs processing. Delivery times are estimates and cannot be guaranteed.

Shipping Rates

Shipping costs are calculated by package weight and destination at checkout. When multiple items are ordered together, we combine them into one shipment when possible so customers only pay the combined shipping rate. We do not currently offer free shipping.

Customs, Duties & Taxes

For most destinations, we normally select logistics services that arrange customs clearance and include import duties and taxes in the shipping charge. Availability depends on the destination and the carrier route. If a tax-inclusive route is unavailable or any charges would be payable by the recipient, we will confirm the shipping and tax arrangement with you before dispatch. Please contact us before ordering if you need confirmation of tax-inclusive shipping to your destination.

If a carrier or customs office requests an additional payment, please contact us so we can check the shipment and the agreed shipping arrangement.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow a few days for tracking information to update after shipment.

Contact Us

For any shipping-related questions, please contact us through Shopify Inbox chat, the contact form, or zhangshengwust@gmail.com.